JoellasCreation Return & Refund Policy

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At JoellasCreation, we value your satisfaction and aim to provide the best natural hair care experience. If you are not completely happy with your purchase, please review our return and refund policy below.

Returns

Due to the nature of our handcrafted hair care products and for safety and hygiene reasons, we do not accept returns on opened or used products.

Eligibility for Return or Refund

We will gladly issue a refund or replacement if:

The product arrived damaged, defective, or was incorrect due to our error.

You contact us within 7 days of delivery with clear photos of the issue.

To request a refund or replacement, please:

1. Email us at info@joellascrwation.comwith your order number, a description of the issue, and photos (if applicable).

2. Allow 2–3 business days for us to review and respond.

3. If approved, refunds will be issued to your original payment method within 5–7 business days.

Non-Refundable Items

Opened or used products (unless defective).

Gift cards.

Sale or clearance items.

Lost or Stolen Packages

JoellasCreation is not responsible for lost or stolen packages marked as delivered. Please contact the shipping carrier directly for assistance.

Need Help?

We’re here for you! Contact us at info@joellascrwation.com with any questions.

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