Shipping in the U.S.
At joellascreation, we offer complimentary U.S. shipping on all our products. The typical delivery time is 3 to 5 business days after the order is processed and shipped. Please note the typical delivery time frame does not include processing time and that shipping may be slightly delayed on U.S. holidays and weekends.
We are not responsible for lost or stolen packages. If you live in a city or area where packages are delivered to a nonsecure location or have been known to be compromised, please add the signature required option at checkout.
How do I track my order?
As soon as your order has shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you’ll receive a shipping confirmation email with tracking for each package.
You can also quickly access tracking information on our Track Your Order page.
Do you offer expedited shipping?
Joellascreation does not currently offer expedited shipping options.
While we aim to ship your order to you as quickly as possible, please note that we cannot accommodate requests for expedited shipping at this time, especially during the holiday season.
What carriers do you use?
Within the U.S. we ship via Priority mail.
If you have any special shipping requests, please contact us within 1 hour of placing your order, and we will try our best to accommodate you
Tracking shows as delivered, but I don’t have my package. What do I do?
Trying to find your package? We’re sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it’s been physically dropped off.
Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.
If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us for further guidance.
What countries do you ship to?
We currently ship within USA
Shipping costs for orders in U.S. cost$10.00 Flat Rate