Returns & Exchanges
We do accept returns and exchanges for new one.
We Place Value On Our People and Our Work.
We understand that every hair type is different and requires specific care. That's why we offer specialized products for every hair type, including curly, straight, fine, and thick hair. Our products are designed to cater to all your hair needs and help you achieve healthy and beautiful hair
We Take Responsibility For Our Impact On The Environment
As an online company, returns create a negative impact on the environment in the form of CO2 emissions (return mail) and waste. Because we cannot resell returned items, they must be discarded, which contributes to the planet’s ever-growing trash crisis. To be better stewards of this earth, we made the environmentally friendly decision to offer a sample program instead of the traditional retail return policy.
We Offer a Sample Program and Personalized Guidance.
We encourage you to take advantage of our generous Sample Kits, which allows you to try our product. This allows you to choose which products you like best to customize your order to those you like best
I received a damaged, defective or incorrect item. What do I do?
If you’ve received an order containing a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order number and a photo of the issue — we’ll make it right.